Maya Mobile review 2026: how it works, compatibility and prices

Maya Mobile is a travel eSIM provider. The idea is simple: instead of buying one eSIM per country, you install its eSIM on your phone once and for all, then buy days of connectivity that work anywhere in its coverage area.

Who is behind Maya Mobile?

The brand is operated by Mobile Maya Inc, whose official address is in Nassau, in the Bahamas. The app is published on the App Store by Maya Mobile Limited. So the brand is not European, even though it also sells in euros.

Watch out for similar names: Maya Mobile has nothing to do with Maya, the Philippine payment app. When you read a review, make sure it's about the maya.net eSIM.

A new Maya Mobile platform in 2026

In 2026, the brand launched a new website and a new app. The old maya.net account area is still available for existing customers, and plans they have already bought remain valid. But its FAQ warns that travelers who installed an eSIM on the old platform may need to install a new one.

The same FAQ advises against deleting any eSIM profile without talking to support first. This matters: some of the negative reviews from October 2026 come precisely from customers caught between their old and new accounts. More on that below.

In practice, this eSIM sits alongside your usual line. Your main SIM card stays in place: you keep your number, your calls and your texts, while Maya handles mobile internet abroad. That's how most travel eSIMs work, with one big difference: you never pick a country or a data amount, only a duration.

It all comes down to three steps: you install the eSIM once, you choose a duration of 3, 7, 14 or 30 days, then you turn on the Maya line when you arrive.

To use Maya Mobile, you need an eSIM-compatible, carrier-unlocked phone. It's a requirement written in its FAQ: a device locked by a carrier won't be able to install the eSIM. Most phones bought new without a contract, or after a contract ends, are already unlocked.

The Maya app offers a compatibility check that takes a few seconds. You can also follow our method to find out if your phone is eSIM compatible, or check your model with the tool below.

Here are the advantages of Maya Mobile, based on its terms and on customer reviews from October 2026.

One eSIM for more than 165 countries

You install the eSIM once, and it works for all your trips: the global plan details list 183 destinations. No new eSIM to buy at every border, and no QR code to scan between two layovers.

Nothing to calculate: you just choose a duration

No data amount to estimate: you take 3, 7, 14 or 30 days, and the plan is the same in every country. That's handy if you don't know how much data you use, or if your itinerary changes along the way.

Hotspot included

You can connect a laptop, a tablet or a friend's phone at no extra cost. The only limit is the 5 GB per day full-speed cap, which counts all data, hotspot included.

Human support on WhatsApp, 24/7

Support answers on WhatsApp at any time, even in the middle of your trip. On Trustpilot, its responsiveness often comes up in positive reviews, in English as well as in French.

No subscription

Each plan is a one-time payment. Automatic renewal exists, but it's turned off by default: nothing renews unless you choose it.

An option for cruises

Maya covers more than 20 cruise lines, including Royal Caribbean, MSC and Norwegian, with its “Global + Cruise” plan: $109.99 for 7 days. It's expensive, but rare among travel eSIM providers.

Here are the downsides of Maya Mobile to know before you pay.

Expensive for a stay in a single country

One week costs $19.99, whatever your destination, which is roughly twice the price of a 10 GB plan in most of the countries compared below.

Unlimited data capped at 5 GB per day

The plan details state 5 GB per day at full speed, then 3 Mbps until the next day, while the FAQ promises speeds that are never throttled. For streaming or remote work, this limit matters.

No refund for unused days

Once started, your plan runs until the end, even if you come home early. Other refund requests are reviewed case by case by support.

A messy platform migration

Since the switch to the new platform in 2026, customers have reported inaccessible accounts, an eSIM tied to an old phone, or two profiles on the same device.

Data only

You don't get a local number, so no regular calls or texts. Calls go through WhatsApp, FaceTime or Telegram, and your usual number stays on your main SIM.

A company registered in the Bahamas

Maya Mobile is operated by Mobile Maya Inc, whose official address is in Nassau. In case of a dispute, you're dealing with a company based in the Bahamas.

Maya Mobile sells a single global plan, at the same price whatever your destination. You only choose the duration. Here are the Maya Mobile plan prices shown on its website on October 28, 2026:

Each plan is a one-time payment. Its FAQ states that it's not a subscription: when the duration you bought ends, the plan stops, with no further charge, unless you turned on automatic renewal yourself.

Cruises are separate. If you want data at sea with one of the 20 partner cruise lines (Royal Caribbean, Carnival, Norwegian, MSC, Princess, Celebrity, Disney or Holland America), you need a “Global + Cruise” plan: $109.99 for 7 days and $299.99 for 30 days.

Maya Mobile unlimited data: 5 GB per day, then 3 Mbps

This is the most important point of this Maya Mobile review. Its FAQ claims the data is “truly unlimited” and that the brand “never” throttles speeds. But the technical details of each plan, published in the catalog on the same website, say something else: 5 GB per day at full speed, then speeds reduced to 3 Mbps.

This is more than a matter of wording. A Trustpilot review from October 2026 quotes the “never throttled” promise word for word to complain about slowed speeds, and another describes speeds dropping before even 5 GB had been used. At 3 Mbps, you can still browse, use Google Maps and make a WhatsApp call. HD video or a hotspot for a laptop, on the other hand, becomes a pain.

For most travelers, 5 GB per day is more than enough: it's more than normal use on vacation. But if you choose Maya specifically for unlimited data, to work or stream all day, be aware that the plan details are what count.

Auto Top-Up: Maya Mobile's automatic renewal

The brand offers an automatic renewal option called Auto Top-Up. Turned off by default, it buys the same plan again as soon as yours expires. In the app, a “Travel Mode” works the same way, on a 3-day cycle.

Handy for a long trip, this option is also behind some negative reviews: customers report charges they don't recognize. If you turn it on, make a note to switch it off when you get home, from the “My eSIM” section of the app.

Is Maya Mobile expensive?

It all depends on your itinerary. Maya Mobile is expensive for a trip to a single country, and worthwhile for a trip across several continents.

For a single country, you pay for unlimited data even if you don't need it: maps, messaging apps and social media usually fit within a 10 GB plan. To estimate how much you really use, read our article on mobile data and what uses it up.

The math flips if you hop between countries on several continents: a month across Asia, Latin America and Europe costs $49.99, with a single eSIM. Buying one plan per country, on three continents, takes more time and quickly costs more in countries where data is expensive.

Maya Mobile prices in Japan

In Japan, Maya Mobile uses the Rakuten Mobile network, on 5G. One week costs $19.99 and two weeks $27.99, just like everywhere else. At voilà eSIM, our 10 GB plan costs $9.60 and stays valid for 30 days: almost half the price for a week there. For a month, our 50 GB plan costs $34.90, compared with $49.99 at Maya.

Maya Mobile prices in the United States

In the United States, the Maya eSIM runs on Verizon, on 5G. The price is still that of the global plan: $19.99 a week. At voilà eSIM, our 10 GB plan costs $12.40, and our 20 GB plan $23.80, valid for 30 days.

Maya Mobile prices in Europe

In Europe, one week still costs $19.99, whether you stay in Italy or travel through several countries. Our voilà eSIM Europe plan covers 33 countries: $12.00 for 10 GB and $23.10 for 20 GB, valid for 30 days. For a single country like Italy or Spain, our 10 GB plan drops to $8.80.

For a single country or for Europe, we at voilà eSIM are the most affordable alternative to Maya Mobile, with plans valid for 30 days.

Maya Mobile vs voilà eSIM: prices destination by destination

On October 28, 2026, we compared Maya Mobile's 7-day and 14-day plans with our 10 GB and 20 GB voilà eSIM plans.

For every one of these destinations, our eSIM costs less, often close to half the price for a week.

Maya Mobile advertises coverage in more than 165 countries, and its global plan details list 183 destinations. The plan is the same everywhere: no need to check whether your country is part of a regional zone, it just has to appear in the coverage list in the app or on the website.

Like all eSIM providers, the brand has no cell towers of its own: it relies on local carriers. Here are the networks listed in its catalog for a few popular destinations:

In Japan, the choice of Rakuten Mobile is worth noting: it's the newest of the four Japanese carriers, alongside NTT docomo, KDDI (au) and SoftBank. Check network quality along your route if you leave the big cities.

Maya also states that its eSIM works in mainland China with access to Google, WhatsApp, Instagram and YouTube, without a VPN. If China is your destination, compare it with our eSIM for China, which also gives you access to WhatsApp and to apps that are usually blocked.

What speeds can you expect with the Maya Mobile eSIM?

The eSIM connects to 5G when the partner network offers it, and to 4G otherwise. Real-world speed therefore depends on your destination, the carrier used and where you are: it will be much better in central Tokyo or Rome than in a valley of the Atlas Mountains.

On top of the local network, two limits apply:

1. The daily cap: beyond 5 GB in a day, speed drops to 3 Mbps until the next day.
2. Partner quality: reviews from October 2026 mention slow connections in Morocco, with a forced switch to 3G, and an unstable network in Greece and Italy.

For everyday use (maps, messaging apps, social media, a few video calls), its speed is fine in most big cities. For heavy remote work, you're better off choosing a destination where the partner is a major 5G carrier.

Can you make calls and use a hotspot with Maya Mobile?

Maya Mobile only sells data. You don't get a local number, so no regular calls or texts. To make calls, you use apps that run over the internet: WhatsApp, FaceTime, Telegram or Messenger. Your usual number stays active on your main SIM if you need to be reachable.

Hotspot use is allowed at no extra cost: the brand says it is “fully supported” for connecting a laptop, a tablet or a friend's phone. Just keep in mind the 5 GB per day cap, which applies to all data, hotspot included: a laptop uses far more data than a phone.

Yes, the Maya Mobile app is well rated, but with few ratings in France. As of October 28, 2026, the new “Maya Mobile: Travel eSIM” app shows 4.5/5 on the French App Store (89 ratings) and 4.5/5 on the US App Store (847 ratings). The low number of ratings is probably due to its recent launch.

The app lets you buy a plan, install the eSIM, track your plan and manage automatic renewal. It isn't required: you can do everything on maya.net too.

The brand also has a loyalty program: you earn 1 point for every $4.99 spent, each point is worth $0.33 on a future purchase, and points expire after 180 days. Referrals earn 10 points for both the referrer and the new customer.

You install the eSIM from the app or the website, after purchase. You need a Wi-Fi or data connection for the initial installation. After that, everything is handled in your phone's settings.

Maya Mobile installation steps

1. Download the Maya Mobile app (iOS or Android) or go to maya.net, then create your account.
2. Run the compatibility check, then choose your duration: 3, 7, 14 or 30 days.
3. Pay, then install the eSIM from the app, on Wi-Fi, ideally before you leave.
4. When you arrive, turn on the Maya Mobile line in your settings and select it for cellular data.
5. Turn on data roaming for the Maya Mobile line, and leave it off on your main SIM to avoid your carrier's roaming charges.

The process is the same as for most travel eSIMs. For an illustrated step-by-step walkthrough on iPhone and Android, follow our tutorial on how to install an eSIM.

When does your Maya Mobile plan start?

Installing the eSIM doesn't start your plan or trigger billing. According to the brand's FAQ, the plan starts when you activate the eSIM in your phone's settings. The catalog allows up to one year between purchase and activation, so you can buy well before your trip.

Practical tip: install the eSIM at home, but only turn on the Maya line when you land. Activating too early, during a layover or on the plane, uses up the days you paid for. Unused days are not refunded.

Identity verification on the new Maya Mobile platform

The new app includes an identity verification step to buy and activate a plan. Allow a few extra minutes for your first order, and do it before you leave, not at the airport counter.

Maya Mobile customer service is available 24/7 on WhatsApp, from the app or from the maya.net website. The brand highlights support provided by real people, not a bot. A US phone number is also listed at the bottom of its website: +1 850 988 6292.

On Trustpilot, support is often praised: one customer describes a plan activated too early and replaced in less than an hour, another an immediate refund after an activation mistake. Recent reviews paint a more mixed picture: slow response times, requests left unanswered, and one customer who says they could only reach the service by email.

What is Maya Mobile's refund policy?

Maya Mobile's refund policy comes down to one public rule: once your plan has started, it runs until the end, whatever your usage, and there is no partial refund for unused days.

For other cases (a charge with no connection, an eSIM that doesn't work on arrival), the FAQ asks you to contact support, which “reviews the case”. So there is no guaranteed refund timeframe in black and white, unlike other providers.

Trustpilot reviews confirm this uncertainty: some customers describe a refund granted very quickly after an activation mistake, while others are still waiting for their money nearly two weeks after a cancellation confirmed by email. If you need to cancel, do it before activating the eSIM, and keep a written record of your exchanges.

Maya Mobile not working: what should you do?

If your Maya Mobile eSIM isn't working, the cause is usually a setting. Check these points in order:

1. Is the Maya line actually turned on, and is your phone out of airplane mode?
2. Is it selected for cellular data?
3. Is data roaming turned on for this line?
4. Is your plan still active? Check in the app that it hasn't expired.
5. Do you have two Maya eSIM profiles on your phone? Open the app to see which one is linked to your account, and don't delete anything before asking support.

If the connection doesn't come back after a restart, contact support on WhatsApp with your country and your phone model. If the eSIM no longer appears in your settings, the brand recommends reinstalling it from the app.

When it comes to Maya Mobile reviews, customers are very positive overall, but the nature of recent complaints has changed since the new platform. Here's what we found.

Maya Mobile review: Trustpilot

On Trustpilot, the brand has a rating of 4.5/5 based on 12,885 reviews as of October 28, 2026, including 954 posted in the last twelve months and 140 in French. Here is the breakdown:

Positive reviews praise the simplicity of a single eSIM for several countries, a connection that works as soon as you arrive and responsive support. In French-language reviews, several customers mention a “very responsive service” and a good experience in Portugal.

Maya Mobile review: recent complaints

Negative reviews from October 2026 revolve around four topics:

• Account access: some customers can no longer log in after signing up on the new platform, or find their eSIM tied to an old phone.
• Charges: several people report charges they don't recognize, sometimes without ever having used the service.
• Throttling: travelers complain about reduced speeds, contradicting the FAQ's “never throttled” promise.
• The network: unstable connections in Greece, Italy or Morocco, and a customer in Algeria who says they never managed to connect.

Maya Mobile review: Reddit and forums

On Reddit, threads such as “Maya Mobile vs other eSIM providers?” or “Anyone use Maya Mobile recently?” show that reliability is a recurring question among travelers. A thread on the r/eSIMs subreddit reports a 5-day trial.

Maya Mobile isn't the only way to stay connected abroad. Depending on your itinerary, three alternatives to Maya Mobile are worth comparing.

Maya Mobile or Holafly: which one should you choose?

Maya Mobile and Holafly both sell unlimited data, but not in the same way. Maya bets on a single global plan, sold by duration. Holafly sells an unlimited plan per country or per region. For a trip through several countries on different continents, Maya is simpler. For a single country, it comes down to the price for that destination.

We compared the two brands in detail, with prices and terms to back it up, in our Holafly vs Maya Mobile comparison.

A data plan by volume, per country or per region

You buy a set amount of data (10, 20 or 50 GB, for example) for a specific country or region. It's the cheapest option for a stay in a single country or in Europe, and it's what we offer at voilà eSIM.

A local SIM card or your carrier's roaming

You buy a local SIM card on arrival, often at the airport, and it gives you a local number. Your carrier's roaming requires nothing to install, but it quickly gets expensive outside Europe. Both options take more effort or more budget than a travel eSIM.

Maya Mobile sells global simplicity. At voilà eSIM, we give you the same simplicity, at the right price for the data you actually use.

Value for money: voilà eSIM vs Maya Mobile

Excellent value for money starts with a displayed price that is the final price, with no subscription or automatic renewal. You choose the data amount that fits your stay, and our plans stay valid for 30 days: no need to pay for unlimited data you won't use.

Installation and app: voilà eSIM vs Maya Mobile

Our eSIM is easy to install, and our app is easy to use: rated 4.7/5 on the App Store (764 ratings), it lets you buy, install and track your data all in one place. Activation takes less than 2 minutes.

Customer support: voilà eSIM vs Maya Mobile

Our customer support is human and available 24/7: a real person from our team answers you, before, during and after your trip. No bots.

Heading to Japan? All our plans are on our Japan eSIM page.

Touring Europe? A single eSIM covers 33 countries on our Europe eSIM page.

Our Maya Mobile review: it's a solid, practical eSIM for frequent travelers, with real human support, but it's expensive for most trips, and its unlimited data doesn't fully live up to its FAQ's promise. The migration to the new platform in 2026 has also lowered the quality of the experience for some customers.

Our Maya Mobile rating: 3.9/5

The overall rating is the average of the six criteria.

Maya Mobile is right for you if…

• you're hopping between several countries on several continents during your trip;
• you're going on a cruise and want a single eSIM for land and sea;
• you don't want to estimate your data usage;
• you want human support you can reach on WhatsApp at any time.

voilà eSIM will be better than Maya Mobile if…

• you're going away for one or two weeks to a single country, or to Europe;
• you want a plan valid for 30 days, even for a shorter stay;
• you want to pay the right price for the data you actually use.

In these cases, our eSIM is by far the best choice: at voilà eSIM, you pay less on every destination compared, with our easy-to-use app and our 24/7 human support.